Terms & Conditions

DEPOSITS

In order to confirm your booking, we do ask for deposit. For your convenience, we provide instant on-line booking via PayPal in US Dollars, Euro, and Pounds Sterling.

If you have submitted an booking without deposit, it is your responsibility to contact us for additional payment options and manual confirmation. Availability will not be updated until a member of our staff has accepted your booking. If the room is booked by another guest prior to confirmation, your booking will be rejected. Otherwise, If deposit is not received within 72 hours and we have not specifically agreed to waive advance deposit and personally confirmed your reservation, your booking may be rejected without further notice.

REFUNDS

At least 7 days before your reservation – 100% refund of your deposit
2-6 days before your reservation – 50% (half) refund of your deposit.
Less than 24 hours prior to reservation – you will lose your deposit
In case of overbooking, we will attempt to relocate your party to a nearby accommodation of the same value. If no replacement is available, we will refund your deposit.

CHECK-IN

Check-in time is any time after 3 pm (not guaranteed due to high volume of occupancy). If you arrive earlier we will be pleased to store your luggage in our office area until your room is ready.

CHECK-OUT

Check-out is at 11 a.m. If you If you require a later check-out, please let us know as soon as possible. A charge may apply, depending on availability. We are happy to store your luggage in our office area after check-out until no later than 8:00 p.m. on the day of check-out.

BREAKFAST

A set breakfast for two is included in the regular price of each room or villa. Additional guests will be asked to pay Rp. 50,000 for the set breakfast. Set breakfast is served between 8:00 a.m. and 10:00 a.m. in the restaurant.

For special trekking packages, a light breakfast is provided during your trek rather than at the restaurant.

PET POLICIES

All pets are prohibited on property.

SMOKING POLICIES

Smoking is prohibited inside all rooms. You are allowed to smoke on the outdoor porch area, and in outdoor public areas.

NO IN-ROOM PARTY POLICY

The Geopark Village enforces a NO IN-ROOM PARTY POLICY. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.